Frequently Asked Questions

Choosing Your Watch

Where can I find a watch’s specifications?

Check the individual product description for its listed features, materials and specifications. If a detail you need is not listed, contact us before placing your order.

Are all watches water-resistant?

Water resistance varies by watch. Do not assume a watch is suitable for swimming, showering or immersion. Check the product’s stated rating and care instructions, and contact us if you are unsure.

How can I check the fit?

Review any dimensions provided on the product page. If you need help with case size, strap length or adjustment, contact us before ordering.

Help With Your Order

How can I ask about delivery or payment options?

Contact us through our Contact page with your delivery location and the watch you are interested in so we can help with your questions before you order.

How can I ask for an update on my order?

Contact us with your order number and the name or email used when ordering. Please do not send payment card details or passwords.

Can I request a change to my order?

Contact us as soon as possible with your order number and requested change. We will check whether it is still possible; a change is not confirmed until we respond.

What should I do if there is a problem with my watch?

Contact us with your order number, a description of the issue and clear photos where helpful. We will review your enquiry and explain the next steps.

Watch Care

How should I care for my watch?

Follow the care instructions supplied with your watch. As general precautions, avoid impacts, harsh chemicals and extreme temperatures, and clean gently with a soft cloth.

Still have a question?

Visit our Contact page and send us your enquiry. We are here to help you choose with confidence.